Shipping Policy

Last updated: March 2026

1. Introduction

This Shipping Policy explains how Tagline™ (Pty) Ltd (“Tagline™”, “we”, “our”, “us”) handles delivery of products purchased through our website or directly from our sales team.

By placing an order with Tagline™, you agree to the terms outlined below.

2. Delivery Areas

Tagline™ delivers nationwide within South Africa through trusted courier partners.
International delivery may be arranged on request and will be quoted separately.

3. Delivery Fees

Delivery fees are:

• Calculated at checkout for online orders
• Quoted separately for manual or bulk orders
• Based on your location, parcel size, and courier rates

Delivery fees are non‑refundable unless required by law.

4. Delivery Timeframes

Delivery timeframes depend on:

• Stock availability
• Branding requirements
• Your delivery location
• Courier schedules

Estimated delivery guidelines:

• Unbranded items: 5-7 working days
• Branded items: 7–14 working days (after artwork approval and payment)
• Remote areas: Additional 1–3 working days

These are estimates only. Tagline™ cannot guarantee exact delivery dates.

5. Order Processing

Processing begins once:

1. Payment is received in full
2. Artwork is approved (for branded items)
3. Stock availability is confirmed

Orders placed on weekends or public holidays are processed on the next working day.

6. Courier Delivery

Tagline™ uses reputable courier partners.
Once your order is dispatched, you will receive:

• A tracking number
• Courier details
• Estimated delivery timing

Important:
Tagline™ is not responsible for delays caused by couriers, weather conditions, load‑shedding, strikes, or other external factors.

7. Delivery Responsibility & Risk

Risk transfers to the customer once:

• The parcel is collected by the courier, or
• The customer collects the order from Tagline™

Please ensure someone is available to receive the parcel at the delivery address.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery details.
Tagline™ is not liable for:

• Delays caused by incorrect addresses
• Additional courier fees for re‑delivery
• Lost parcels due to incorrect information

Corrections must be submitted before dispatch.

9. Damaged or Missing Items

If your parcel arrives damaged or items are missing:

• Notify us within 48 hours
• Provide clear photos of the packaging and items
• Include your order number and delivery details

Tagline™ will investigate with the courier and provide a resolution based on findings.

10. Collection Option

Customers may collect orders from Tagline™ by arrangement.
Collection details will be provided once the order is ready.

11. International Shipping

International shipping is available on request.
Quotes will include:

• Courier fees
• Customs charges (if applicable)
• Estimated delivery timeframes

Customers are responsible for customs duties and import taxes.

12. Contact Us

For shipping enquiries, contact:

Tagline™ (Pty) Ltd
Email: admin@taglinecorporate.co.za
Phone: 078 635 8060
South Africa